Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order.
In the event of high order volume, processing delays may occur. If your order is significantly delayed, we will contact you via email or phone.
2. Shipping Costs & Estimates
Shipping costs for your order will be calculated and displayed at checkout.
Available shipping options:
- Standard: Delivery within 6-13 business days.
Shipping costs may vary based on the weight of items, destination, and selected shipping method.
3. Shipping Confirmation & Order Tracking
You will receive a confirmation email with tracking information once your order has been shipped.
Order tracking will be available on the carrier's website using the tracking number provided.
4. Shipping Areas
We primarily ship to the United States.
For international shipping, additional fees may apply, and delivery times may be longer.
5. Delays & Delivery Issues
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the carrier or unforeseen circumstances (e.g., extreme weather conditions, customs clearance).
If your order is lost or damaged during shipping, please contact us at contact@try-stark.com with your order details and a description of the issue.
6. Taxes & Customs Duties
For international shipments, taxes, customs duties, and other fees may apply once the package reaches the destination country. These charges are the customer’s responsibility.
We are not responsible for additional customs or tax-related fees.
7. Address Modifications
Once your order has been shipped, we cannot modify the delivery address.
Please ensure that the address provided is correct before finalizing your purchase.
8. Returns & Exchanges
Please refer to our Return Policy for more information on returns and exchanges.
Contact Us
For any questions regarding our Shipping Policy, please contact us at contact@try-stark.com.